ADDRESS

OPENING HOURS

Mon-Wed: 9:00am - 6:00pm

Thursday: 9:00am - 7:30pm

Friday: 9:00am - 7:30pm

Saturday: 9:00am - 5:00pm

Sunday: Closed

Shop 5A, Leeming Forum,

Farrington Road

Leeming, WA     6149

Phone: 9313 5580

Text: 0420 285 447

leeming@clearimageskinclinic.com

Refund Policy

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CONTACT

Our

Policy /

Returns

Our policy lasts 30 days. Unfortunately, we cannot offer you a refund or exchange if the 30 days have gone by since your purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods.

Additional non-returnable items; some health and personal care items.

No Longer Fresh

Although all our products are made fresh, in the unlikely event that a product is rancid - smells, has curdled or is not quite right, please notify us for a fresh product - leeming@clearimageskinclinic.com. We will happily test the product to identify the issue.

Faulty Packaging

If you find there is a fault with the packaging (faulty pump for example) please notify us immediately at leeming@clearimageskinclinic.com for a replacement item. We apologise in advance if this occurs.

You Have Changed Your Mind

Do not worry, we know what its like to change your mind. To be eligible for a return (if you've simply changed your mind) your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase from our online store.

Please do not send your purchase back to the manufacturer.

Refunds (If Applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at leeming@clearimageskinclinic.com.

Sale Items (If Applicable)

The amount refunded for all sale items will be the same amount that was charged at the time of purchase. Related proof of purchase required.

Exchanges (If Applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at leeming@clearimageskinclinic.com and send your item to: 
Clear Image Skin Clinic, Shop 5A 51 Farrington Road, Leeming Western Australia AU 6149

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 
Clear Image Skin Clinic, Shop 5A 51 Farrington Road, Leeming Western Australia AU 6149

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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